Refund policy

Last Updated: November 1st, 2024

At Artsoudage Art and Decor, every piece is custom hand-made and crafted to order, resulting in unique variations that make each item special. We have a strict no-return and no-refund policy unless an item arrives damaged or defective.

1. Non-Returnable Items
All sales are final. Because our products are made to order, we do not accept returns or offer refunds for any reason other than damage or defects. Slight variations in size, color, and shape are expected and celebrated as part of the handmade nature of our items.

2. Damages and Issues
Please carefully inspect your order upon arrival. If your item is damaged or defective, or if you receive the wrong item, contact us immediately at tina@artsoudage.com. We must be notified within 7 days of delivery to address the issue.

To resolve damage or defect concerns, we will require:
- Photographs of the damaged or incorrect item, including the original packaging.
- Your order number and proof of purchase.

Once we evaluate the issue, we will provide instructions on how to proceed, which may include a replacement or a refund.

3. How to Report Damages
If you need to report a damaged item, please email us at tina@artsoudage.com. Do not send items back without contacting us first, as unauthorized returns will not be accepted.

4. Exceptions / Non-Returnable Items
Due to the custom nature of our art and decor, we cannot accept returns on:
- Custom and personalized items.
- Sale items or gift cards.

5. Production and Shipping
All of our pieces are made to order, with a lead time of 4-6 weeks for production. Shipping times will vary based on your location, and you will receive tracking information once your order is shipped.

6. Customer Support
For any questions about our return policy or to report an issue, please reach out to our customer service team. We are available Monday through Friday, 9:00 am to 4:00 pm Central Time, at tina@artsoudage.com.

Thank you for your understanding and for supporting handmade artistry!